FAQ
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Refund
If a saree is delivered in a defective or damaged condition, customers are eligible for a full refund or replacement.
- If the customer receives a saree different from the one ordered, they are eligible for a refund or exchange.
Refunds will only be processed if the product is defective or the wrong item was shipped.
Delivery
Orders are processed within 1-2 business days and typically delivered within 5-7 business days for domestic orders. International orders may take 10-15 business days, depending on the destination.
Free standard shipping is available for domestic orders exceeding ₹3,000 (or equivalent). For orders below this amount, a nominal shipping fee will be applied at checkout.
Customers must provide a complete and accurate delivery address during checkout. The shop is not responsible for delays or failed deliveries due to incorrect addresses.
Shipping & Returns
Orders are processed within 1-2 business days.
- Domestic orders: 5-7 business days.
- International orders: 10-15 business days.
- Free shipping on domestic orders over ₹3,000.
- For international orders, shipping charges are calculated at checkout based on the destination.
Payment
- Policy: All transactions are secured with SSL encryption to protect customer data. The shop does not store payment information.
- Third-Party Gateways: Payments are processed through trusted gateways like Razorpay, PayPal, or Stripe.
Policy: Orders are confirmed only after successful payment processing.
If a payment fails but the amount is debited, the refund will be initiated automatically and credited back within 5-7 business days.
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